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How do I handle a return?
Call us at 609-871-6652 to inform us of the pending return and to be issued a return authorization number.
Write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account.
Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 20 days of receipt of merchandise.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 10 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 10 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
Note: All prices in US Dollars