Frequently Asked Questions

FAQ

What are the products made of?

What are the products made of?

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.

Capiz Shell

Capiz is a large, thin traslucent shell found in Philippine coastal waters.

Cubic Zircon

The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond

Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

Gemstones

Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.

Gold

The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Pearl

A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Sterling Silver

To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.

Stoneware

White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

What are the tunes for the musical items?

What are the tunes for the musical items?

  • 22534 MUSICAL RED ROSE - FUR ELISE
  • 22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY
  • 27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
  • 27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY
  • 28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
  • 30270 MUSICAL MOTHER BOOK - AVE MARIA
  • 30271 MUSICAL LOVE BOOK - AMAZING GRACE
  • 31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY
  • 32183 MUSICAL PORC. ANGEL - AMAZING GRACE
  • 37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME
How are backorders handled?

How are backorders handled?

Occasionally, we will have products which are not in stock. We will fulfill and ship the order with the products which are in stock. We will send you an email to notify you of such products on your order. We will then ship the backordered product to you as soon as we get it in stock. 

You will not be billed additional amount for the delivery of the split order. Therefore, there will not be an additonal charge for shipping and handling related to getting your backorder product to you. 

Occasionally, a product may be discontinued. If that is the case for a product which you ordered you will be given the option of exchanging the product for another product or a refund for the amount of the product.